What can't be guaranteed?

1. The whole machine and parts have exceeded the free warranty period 2. The use environment (such as voltage, humidity, temperature, ventilation conditions, etc.) does not meet the requirements of the product manual, or does not operate in accordance with the product instructions, causing man-made damage 3. Failure or damage caused by the use of non-easy-to-open accessories provided by the original factory due to user reasons 4. Failure or damage caused by accidental factors or man-made reasons (including scratches, handling, bumps, foreign matter falling into, rodents, insect pests, etc.) 5, due to natural disasters and other force majeure (such as earthquake, fire, lightning, etc.) caused by failure or aging Note: The service of the designated service personnel of non-easy-to-open electrical appliances may affect the normal use and warranty period of the product in the later period.

Warranty Service

1. If the system already has an installation service record, the repair period shall be calculated starting from the installation date. 2. If the system has no installation service record, if the user can provide a valid purchase invoice or purchase certificate, the repair period shall be calculated from the purchase date. 3. If the system has no installation service record and the user cannot provide a valid purchase invoice or purchase certificate, the repair period shall be calculated from the 60-day delay of the delivery date (the logistics code shall be clear and complete)

Can it be repaired? Is it charged?

If you have any quality problems with the products you buy, you can contact the online customer service of the purchase platform to make a maintenance appointment. Charges will be made for some specific repairs.

How long to arrange delivery

We will arrange delivery within 48 hours of purchasing the machine. If you need to exchange goods, we will send you the replacement products within three days after receiving the goods you need to exchange.

Whether it is possible to exchange or replace other products

If you think the product model is not suitable, you can contact customer service within the specified time to replace the product you like more.

How to arrange logistics

Provide free door-to-door delivery service. Logistics personnel will contact you in advance before delivery and choose a convenient time period for delivery. Please be sure to confirm the receiving address so as not to have no one sign for it.

Whether installation is charged

The installation service enjoys free installation with valid purchase certificate, and easy to open will provide professional personnel for on-site maintenance.

How to exchange

We provide you with seven days no reason to return service, you receive the baby within seven days have any dissatisfaction can apply for return. Please be sure to ensure that the machine is not used, no one is damaged, the packaging is complete, and the secondary sales are not affected. If you need to return, please contact the relevant purchase platform customer service for return.